All around the world, customer behaviour is getting worse. We're seeing new levels of anger, aggression and entitlement.

And with that, for anyone dealng with customers, comes exhaustion, disillusionment, and a sense of powerlessness. The way some customers treat us can make life hell. We become victims to their behaviour.

A content rich, 43 minute session packed with practical information you can use immediately. Includes information sheets to download that you can print as a handy reference, and hints, tips and survival techniques that will shift the power balance your way.

(Valued at $350)

Once you’ve watched the "A Survival Guide for Challanging Customers" session for the first time, you’ll find real benefit in refreshing your knowledge by watching the program again. As your Survival Skills develop, each time you watch the program, something different will resonate. We want you to be able to access all of this material as often as you need to.

The information you need is at your fingertips for at least a full 12 months from date of enrolment.

($ Priceless, Ongoing Value)

As a graduate of our “A Survival Guide for Managing Challenging Customers", for 12 months from the date of enrolment, you’ll automatically receive access to special offers on all the training programs we offer and you’ll be alerted as soon as any new offers become available.

To ensure that you have ongoing access to all the material in this course we have the option of an annual subscription.

For the small fee of $14.95 each year, charged at the end of the first year of enrolment, you will have continued access to our "Survival Guide for Managing Challenging Customers" and a 10% discount on all new Frontline Training Online programs.

We know that the skills and techniques that you learn in this program will transform the way you deal with difficult customers.

If however, you find that this is not the case, we’ll work with you so that you can find ways to implement the material successfully. If, after that, you still feel that the program has not helped you to cope more effectively with difficult customers, we’ll happily provide you with a full refund.

This is our flagship program - a seven session, content rich, intensely practical program designed to put you in the driver's seat whenever you're interacting with customers.

Our mission is to empower you to proactively manage each interaction, from the very first moment, through to a positive conclusion that you decide.

If you're serious about taking your Customer Management capability to the next level, our "Customer Management for the New Normal" program is for you.

Louise Curran is the Founder and CEO of Frontline Training Consultants, an organisation that has specialised in helping organisations and their people to manage customers more effectively for over 30 years.

Louise is passionate about providing people around the world with access to high quality, practical training that will build a sense of empowerment and confidence when dealing with customers.

Louise is a highly respected expert in the area of Customer Management training and her work with organisations such as Porsche, Siemens, Mercedes-Benz, Penske, Bentley, BMW and a range of smaller retail, local government and medical and veterinary organisations means that she is able to develop and present training that is practical, immediately useful and designed for real customer situations.